1. AI-assisted interactions
A telephone, text, chat, or other interaction may be handled or supported by an artificial-intelligence agent rather than a human. The agent may generate an artificial voice, answer approved questions, collect information, schedule appointments, route a request, or transfer the interaction to a person. You may ask whether you are interacting with AI and may request human assistance when one is available.
AI output may be incomplete or inaccurate. Do not rely on an AI agent for emergency, medical, legal, financial, or other professional advice. For a medical emergency, call 911.
2. Call recording and transcription
Calls may be recorded and transcribed for scheduling, service delivery, documentation, security, training, and quality assurance. When recording is enabled, the call will include a reasonably effective announcement before recording proceeds. The announcement is also included in the recording where required. If you do not consent, end the call and contact us or the relevant business through a nonrecorded method such as email.
3. Marketing calls and text messages
When you provide separate written consent, Cocata Innovations may contact the telephone number you provide with marketing calls or text messages, including communications made with an automated system, prerecorded message, or AI-generated/artificial voice. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
Reply STOP to a marketing text to opt out and HELP for help. You may revoke consent for calls or texts through any reasonable method, including telling us during a call or emailing support@cocatainnovations.com. Opt-out requests do not prevent nonmarketing communications needed to fulfill a request, provide a purchased service, or address security or account matters.
4. Email marketing
Marketing emails identify the sender, include our valid postal address, and provide an unsubscribe method. We honor opt-out requests as required by law. Transactional or service emails may continue when necessary to manage an appointment, request, or client account.
5. Client-deployed agents
Cocata Innovations builds agents for other businesses. In those interactions, the client is responsible for its offers, professional services, approved knowledge, and use of the agent. Additional notices from that client may apply. Cocata Innovations requires clients to obtain applicable permissions and use approved recording, communications, escalation, and data-handling practices before launch.
6. Contact
Questions or consent requests may be sent to support@cocatainnovations.com, 253-201-0600, or PO Box 152, Buckley, WA 98321.